Shipping + Returns
We can only ship to Australia and New Zealand at the moment.
Please Note: we can not ship to PO BOXES and PARCEL LOCKERS
Please keep in mind when ordering that every item is handmade and at most times made to order. Please allow 2-3 weeks from time of order for creating your pieces to it being shipped. If you need your item by a specific date please email us.
Please see our CARE INSTRUCTIONS for instructions on how to properly care for your home decor.
We do not take any responsibility for lost and stolen parcels once they leave our studio, this includes authority to leave. However we will happily assist in the investigation with the courier company.
Shipping time frames are an estimate only provided by our courier and this unfortunately is out of our control. Normally you should expect your parcel within 3-7 business days depending on your location.
In the event that any of your items arrive damaged, please contact us within 48 hours. We take no responsibility for what happens to your parcel once it is in the couriers hands. However we will try and assist with the issue. Please note, photographs of the damaged items and parcel itself will be requested prior to your inquiry being resolved.
Please contact us at email@example.com
FREE SHIPPING on all orders over $80 - Australia Wide
$12.95 standard shipping for all orders under $80
Local Pickup is available from Palmerston, ACT with no postage charge. Please enter 'LOCALPICKUP' in the discount section at checkout. Once your order has been completed, we will notify you via email. Please respond with a suitable time to collect your order.
We do not offer a refund or return on 'change of mind' purchases and sale items. Please choose your purchase carefully as most are made to order. If you have any questions, please ask prior to purchasing.
All of our products are made by hand. We expect there to be slight variations in colour, finish and texture. Due to the nature of concrete, yours may look a little different to the one pictured but this is what makes each item truly unique.